Lead Customer Success Specialist

The Role: Customer Success Specialist

This role provides support for all customers across company products. As a Customer Success Specialist you will be responsible for supporting and assisting the product marketers in the growth of a product and facilitate player support via static and live customer support tools. There are various aspects to the role, and specialism in specific areas may develop over time.

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Day-to-day responsibilities include, but not limited to:

Primary Responsibilities:

- Providing direct ongoing support, communication, onboarding with players.

- Providing social media, mail, email and chat support.

- VIP relationship management.

Secondary/Other Responsibilities:

- Running marketing campaigns and promotions.

- Getting feedback from players on the product.

- Responsible gaming player management.

- Investigations of chargebacks.

- Identifying and managing fraudulent players.

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Skills, experiences, and attributes that will help in this role are:
Experience in customer support is preferred but not required

- Exceptional ability to communicate and foster positive business relationships.

- Tech Savvy - we spend all day working on a computer.

- Accountability and personal organisation are essential.

- Willingness to work within a diverse group of people.

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Other Duties:

From time to time, you may be required to change projects or split your time across multiple projects as directed by the business.

*Don’t tick all the boxes? We still encourage you to apply as we are looking for individuals to grow with the team, and promote a diverse, inclusive and empowering culture at Ruby Play Network.

What’s it like to work at Ruby Play Network

• We have a high performance culture with oodles of energy, ambition, and belief.
• We have modern systems and ways of working and we priorities being efficient and effective in all that we do.
• We're thoughtful about lifestyle balance.
• As a team and business we are constantly looking for ways to grow, to be inspired, and to learn from each other and from our community.
• We are empathetic, open, and honest with each other at all times.
• Monday to Friday, some weekend work when required.
• 40 hours per week.

If you like the idea of working with our team, then please send a resume and cover letter. One position available.