This role provides support for all customers across company products. As a Customer Success Specialist you will be responsible for supporting and assisting the product marketers in the growth of a product and facilitate player support via static and live customer support tools. There are various aspects to the role, and specialism in specific areas may develop over time.
- Providing direct ongoing support, communication, onboarding with players.
- Providing social media, mail, email and chat support.
- VIP relationship management.
- Running marketing campaigns and promotions.
- Getting feedback from players on the product.
- Responsible gaming player management.
- Investigations of chargebacks.
- Identifying and managing fraudulent players.
- Exceptional ability to communicate and foster positive business relationships.
- Tech Savvy - we spend all day working on a computer.
- Accountability and personal organisation are essential.
- Willingness to work within a diverse group of people.
From time to time, you may be required to change projects or split your time across multiple projects as directed by the business.
*Don’t tick all the boxes? We still encourage you to apply as we are looking for individuals to grow with the team, and promote a diverse, inclusive and empowering culture at Ruby Play Network.
If you like the idea of working with our team, then please send a resume and cover letter. One position available.